Responsible Gambling Policy
Rainbet is an online gambling platform available to users in Canada. Gambling should be entertainment, not a way to make money or solve financial problems. This Responsible Gambling Policy explains practical tools and guidance to help you stay in control, protect minors, and access support when needed.
Our approach to safer gambling
We aim to support player wellbeing by providing information and account tools that can help manage gambling activity. While we encourage responsible play, each user is responsible for decisions made on their account, including setting limits that match personal circumstances.
Set a Budget
Set a budget before you play and treat it as entertainment spending.
Play with Boundaries
Play with time boundaries and take regular breaks.
Avoid Chasing Losses
Avoid chasing losses and avoid increasing stakes to “recover”.
Gamble Responsibly
Do not gamble when upset, stressed, or under the influence of alcohol or drugs.
Separate Expenses
Keep gambling separate from essential expenses.
18+ only and protection of minors
Our services are for adults. If you share a device or computer:
- Use device-level user accounts and passwords
- Log out after each session
- Do not save passwords in shared browsers
- Keep payment methods and account credentials private
- Consider parental controls on shared or family devices
If you believe a minor is attempting to access your account or the platform, contact support immediately at [email protected].
Player control tools (limits and exclusions)
The platform may offer tools to help you manage play. Availability can depend on the account and site configuration. If a tool is not visible in your account area, you can request assistance from support.
You can choose a cap on how much you add to your account over a set period (daily, weekly, or monthly). Deposit limits can help prevent spending beyond your intended budget.
Loss limits can restrict the amount you are willing to lose during a defined period. This may help reduce impulsive decisions after a losing session.
Time limits can be used to manage how long you play. Setting a session length helps maintain awareness and supports regular breaks.
A time-out lets you temporarily block access for a short period (for example, 24 hours, several days, or longer options if available). This can be helpful if you feel play is becoming too frequent or hard to control.
Self-exclusion is a stronger step that restricts access for a longer period. During self-exclusion, you should not attempt to open new accounts or use alternative accounts. If you want to request self-exclusion and it is not available in your account settings, contact support to initiate the process.
You can request account closure if you no longer want to use the service. If closure is related to gambling concerns, consider using self-exclusion and contacting professional support as well.
Warning signs that gambling may be becoming a problem
Consider pausing and seeking help if you notice any of the following signs. Using time-outs, limits, or self-exclusion can be a practical first step.
More Time or Money
Gambling longer or spending more than intended.
Inability to Stop
Feeling unable to stop or cut back.
Chasing Losses
Chasing losses or borrowing money to gamble.
Neglecting Responsibilities
Neglecting work, relationships, or responsibilities.
Hiding Activity
Hiding gambling activity or feeling guilt or distress.
Using Gambling to Cope
Using gambling to cope with anxiety, stress, or low mood.
Getting help and professional support
If gambling is affecting your finances, relationships, or mental wellbeing, consider speaking to a qualified health professional or a local support service. Support options differ by province and community, and professionals can help you evaluate your situation and create a plan.
If you want help using platform tools or want guidance on next steps, contact Rainbet support:
- Email: [email protected]
- Phone: +1 (416) 555-0197
Shared accounts and account responsibility
Accounts are personal. Do not allow others to use your account, especially minors. You are responsible for activity performed after successful login, so protecting credentials and enabling available security options is essential.
Monitoring and staff awareness
We may use operational processes intended to reduce harmful patterns, such as reviewing certain risk indicators or responding to support requests related to safer gambling. We do not guarantee detection of every issue, and we encourage users to proactively use limits and seek support when needed.
Updates to this Responsible Gambling Policy
We may update this policy to reflect changes in tools, features, or safer gambling guidance. The current version applies when posted on the Website.
Contact details
For safer gambling questions or requests:
- Email: [email protected]
- Phone: +1 (416) 555-0197
- Address: 100 King Street West, Suite 5700, Toronto, Ontario, M5X 1C7, Canada